Terms of Service

Last updated: January 2025

§ 1 Scope

(1) These Terms of Service (hereinafter "Terms") apply to all contracts concluded between blockworx GmbH (hereinafter "Provider") and the Customer regarding the use of the venMan platform.

(2) Deviating terms of the Customer will not be recognized unless the Provider expressly agrees to their validity in writing.

§ 2 Subject of Contract

(1) The Provider provides the Customer with a web-based Software-as-a-Service (SaaS) solution for event and venue management.

(2) The scope of functions depends on the selected plan (Basic, Pro, Enterprise).

§ 3 Registration and Contract Conclusion

(1) Registration takes place via the online form on the website.

(2) Upon completion of registration, a contract for the use of the platform is concluded.

(3) The Customer warrants that all data provided during registration is complete and correct.

§ 4 Provider Services

(1) The Provider makes the platform available with an availability of 99.5% on an annual average (excluding scheduled maintenance).

(2) The Provider performs regular backups of customer data.

(3) Support is offered via email or phone depending on the plan.

§ 5 Customer Obligations

(1) The Customer is obligated to keep their access credentials confidential.

(2) The Customer may not use the platform for illegal purposes.

(3) The Customer is responsible for the legality of the data they enter.

§ 6 Prices and Payment

(1) The prices valid at the time of contract conclusion apply.

(2) Billing takes place monthly or annually in advance.

(3) In case of payment default, the Provider is entitled to block access to the platform.

§ 7 Term and Termination

(1) The contract runs for an indefinite period and can be terminated with 30 days notice to the end of the month.

(2) The right to extraordinary termination remains unaffected.

(3) After contract termination, customer data will be deleted within 30 days, unless legal retention obligations apply.

§ 8 Liability

(1) The Provider is fully liable for intent and gross negligence.

(2) In case of slight negligence, the Provider is only liable for breach of essential contractual obligations, limited to foreseeable, contract-typical damage.

(3) Liability for data loss is limited to typical recovery effort.

§ 9 Data Protection

The processing of personal data is carried out in accordance with our Privacy Policy and the provisions of the GDPR.

§ 10 Final Provisions

(1) The law of the Federal Republic of Germany applies.

(2) Place of jurisdiction is Freiburg im Breisgau, if the Customer is a merchant.

(3) Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.